Refund Policy

Returns & Refund Policy


Except for custom products, sale items and gift cards, we will allow refunds provided that the following conditions are met:

  1. For physical goods, they are returned in their undamaged packaging and in a resalable, original condition.
  2. Refunds must be lodged within fourteen (14) days from receipt of the goods and should be received by us within thirty (30) days from your receipt of the goods.
  3. The proof of purchase and/or receipt must be shown when requesting for a return or refund
  4. You shall be responsible for return postage costs.
  5. All items must be received in the following address: Deer and Sparrow Cupples, Regendorferstrasse 8, 8104 Weiningen ZH.

If these conditions are not met, we reserve the right to refuse a return or a refund.

If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us. Please contact us first at before sending the goods back.

You can always contact us for any return question at info(at) 

Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders, custom or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info(at)